How to avail IVR facility for Post Office small savings schemes

Post office savings account holders can now use its new Interactive Voice Response (IVR) facility on their phones to avail services such as the interest earned on the applicable investments, ATM card blocking facilities, issuance of the new cards etc. The Department of Posts announced the launch of its ‘Interactive Voice Response (IVR)’ facility for customers via a circular issued on 12 October .

According to the circular, customers of small savings schemes like PPF, NSC etc. can avail the IVR facilities by calling through their registered mobile number at India Post’s toll-free number 18002666868.

IVR menu for Post office small saving schemes:

Press 1 for Hindi

Press 2 for English

Press 5 for account balance inquiry (all schemes)

Enter account number followed by #

Press 6 for blocking of ATM card

Press 1 using Card Number

Press 2 using Account Number

Press 3 using Customer ID (CIF No)

Press 7 for other Services

Press 2 for India Post Banking Services (POSB)

Press 1 for inquiries or transactions on your savings account (SB/PPF/SSA)
(Enter account number followed by #)

Press 1 to know the status of cheque issued on your account

Press 2 to know the details of last four transaction on your account

Press 3 to know the details of specific transaction of your account.

Press 4 to know the interest earned and paid or tax deducted on your account

Press 5 to stop payment of cheque of your account.

Press # to repeat options

Press * to go to previous menu

Press 2 for inquiries on transactions on your term deposit account (TD/RD/SCSS/MIS/KVP/NSC)

(Enter account number followed by #)

Press 3 for ATM related requests

Press 1 for ATM card pin change.

Press 2 to issue a new ATM card

Press # to repeat options

Press * to go to the previous menu

Press 4 for more information on postal savings products

Press 1 for new account and scheme

Press 2 for debit or ATM card details

Press 3 for the rate of interest and service charge

Press 4 for third party products

Press # to repeat options

Press * to go to the previous menu

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