“We’ve also included more information to try and address concerns we’re hearing. Eventually, we’ll start reminding people to review and accept these updates to keep using WhatsApp,” the instant messaging app said.
After the public outcry, WhatsApp had decided to delay the rollout of its new policy update to May 15.
In its blog post, WhatsApp said, “we’ll be doing much more to make our voice clear going forward,” it said, adding that it had used the ‘Status’ feature to share information around the update.
“As a reminder, we’re building new ways to chat or shop with a business on WhatsApp that are entirely optional. Personal messages will always be end-to-end encrypted, so WhatsApp can’t read or listen to them,” it noted.
WhatsApp also highlighted that services to users on the platform remain free and it charges businesses to provide customer service on its platform.
“During this time, we understand some people may check out other apps to see what they have to offer. We’ve seen some of our competitors try to get away with claiming they can’t see people’s messages – if an app doesn’t offer end-to-end encryption by default that means they can read your messages. Other apps say they’re better because they know even less information than WhatsApp. We believe people are looking for apps to be both reliable and safe, even if that requires WhatsApp having some limited data. We strive to be thoughtful on the decisions we make and we’ll continue to develop new ways of meeting these responsibilities with less information, not more,” it said.
With over 400 million users, India is its largest market. Globally, WhatsApp has about 2 billion users.